COMPLAINTS

Complaints

Last updated: 6 October 2026.

If you are unhappy with our work, our website or the way we have dealt with you, please tell us. This page explains how.

On this page, "we", "us" and "our" mean Tamazia Ltd. Tamazia Ltd is a private limited company registered in England and Wales. Company number: 17295579. Registered office: 124 City Road, London, EC1V 2NX.

How to make a complaint

You can complain by email to contact@tamazia.co.uk, by telephone on +44 7778 243657, or by post to Tamazia Ltd, 124 City Road, London, EC1V 2NX.

Please tell us who you are, what happened, what you would like us to do, and anything that helps us understand it, such as emails, dates or an order reference.

This is the same route our website terms and service terms give.

What happens next

A director of Tamazia Ltd reads every complaint. We acknowledge your complaint within 2 working days. We send you a full reply within 14 working days. If we need longer, we tell you why and when you will hear from us.

If you are not satisfied with how we have dealt with your complaint, you can write to the same address again and tell us why. Tamazia Ltd has one director, so there is no separate person inside the company to pass a complaint to. We keep each complaint and our reply for 6 years after it is closed.

Complaints about your personal data

If your complaint is about how we use your personal data, please follow the steps in our privacy notice. It explains how to complain to us about your personal data and your right to complain to the Information Commission (the ICO).